RJM Music Technology, Inc. gladly accepts returns and exchanges within 30 days or receiving your merchandise. All goods must be in new, sellable condition with original packaging. Refunds will be for the full price paid for the product(s) not including shipping costs, customs fees, etc. Items shipped to the customer using the free shipping promotion will have the original shipping cost deducted from any refund. Please contact us at firstname.lastname@example.org to process your return and receive an RMA number.
Orders are typically shipped within 2 business days. If you need an order shipped faster than that, please contact us and we'll try to help you.
Some products are made to order. These products typically take 1 to 2 weeks to build. Cables, phantom power boxes and some products such as the Amp Gizmo and BOB-8 are built to order. Please check the product description carefully - we will note availability of each product in its detail page.
We are happy to ship internationally, although the customer is responsible for paying any duties, taxes or other fees imposed by your country. We can not reduce the declared value of your shipment or otherwise falsify customs documents. Please don't ask.